At Green Koala, we understand how important your personal information is. We appreciate your trust in us to handle your data carefully, respectfully, and securely.

Who Controls Your Data?

Any personal information collected is controlled by Green Koala. Only authorised staff members, including the Registered Manager and administrative team, have access to your data.

What Information Do We Collect?

We collect the following information to provide and improve our services:

– Information you give us directly (e.g., via forms or email)

– Automatic data from cookies and web analytics

– Communication preferences and records of interactions

How We Use Your Information

We use your data to communicate with you, manage your care, fulfil regulatory obligations, and improve your experience. We do not sell or share your personal data with any third parties for marketing purposes.

Cookies

Green Koala uses cookies to personalise your browsing experience and analyse website traffic. You can choose to disable cookies through your browser settings, though this may affect functionality.

Sharing Your Data

We do not share your data unless legally required or for clinical purposes where you have given consent. Examples include referral letters, safeguarding concerns, or regulatory compliance.

Where Your Data is Stored

Your data is stored on secure, encrypted systems. Any paper documents are stored securely or shredded if no longer needed.

Security

We use physical, electronic, and managerial safeguards to protect your data. However, transmitting data over the internet can never be completely secure.

Links to Other Sites

Our website may link to other organisations. This privacy policy does not cover external websites. We recommend reading the privacy policy of any site you visit.

IP Addresses

We use IP addresses for analytical purposes and system administration. This data is anonymised and not linked to personal information.

Changes to This Policy

This privacy policy may be updated. Please check this page periodically to stay informed of any changes.

Complaints or Concerns

If you believe your data has been handled unfairly or wish to raise a concern, contact us at info@greenkoala.co.uk. You may also escalate your complaint to the Information Commissioner’s Office (ICO) at https://ico.org.uk.